Job Description
Job Reference:48922SK_1739899882
Job Type: Permanent
Job Industry: Business Services
Contact Name: Sinead killalea
Job Location: Dublin
Job Title: Client Resolution Specialist
Job Salary: €40,000 - €42,000 Per Annum
Posted On:
This Client Resolution Specialist involves working within the Payment Team Collections function and will be based at the office in Dublin, with the principal responsibility of supporting the cash collection from our ever-growing client base across Ireland.
You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused resolutions that brings the account back within terms. You will rise to the challenge of hitting collection targets and meeting all individual KPIs and SLAs. The role requires a pragmatic and commercial approach to problem solving coupled with client issue identification and resolution.
Day-to-Day Responsibilities
* Contacting clients in relation to their overdue accounts.
* Handling payment and service queries principally via telephone.
* Take ownership as first point of contact for client service issues, identifying the root cause and offering a suitable resolution or directing to the relevant team.
* Understand all client databases and systems to adequately investigate and respond to the client.
* Provide ‘Super Service’ when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records.
* Liaise with clients via written correspondence, telephone, and video calls as required.
* Processing debit/credit card payments.
* Liaising with the local team to ensure client accounts and internal processes operate as smoothly as possible.
* Complete requests for account adjustments where required.
* When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages.
What you Bring to the Team
* Client service skills with a particular focus on rapport building and issue resolution.
* Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
* Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
* Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service
* To complete work-flow tasks relating to credit control in an accurate and timely fashion
Benefits
* 25 days’ holiday, plus bank holidays.
* Day off on your birthday.
* Quarterly incentives
* Holidays increase after 2- and 5-years’ service.
* Ad hoc daily, weekly, and monthly incentives.
* Pension Plan and Life Insurance options.
* Access to Employee Assistance Programme.
If you’re confident, positive and an excellent communicator, who can work in a fast paced, dynamic environment apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk
48922SK
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