Ireland Jobs

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters and ensure…

Are you passionate about ensuring top-notch Health & Safety standards while delivering unparalleled customer experiences? We're seeking a dynamic individual to lead our Health & Safety department, overseeing a team of 15+ professionals and servicing over 6000 clients. As a pivotal leader in our team, you'll shape a dynamic department, driving operational brilliance and unparalleled customer service in a high-speed, innovative setting. Day to Day * Strategically manage and lead the Health & Safety function. * Motivate and develop the department to achieve performance goals. * Implement a hands-on culture emphasizing meticulous service delivery. * Drive continuous improvement initiatives. * Utilize technology to optimize efficiency and cost savings. * Report on departmental metrics and address issues promptly. * Foster internal and external stakeholder relationships. * Own the budget and drive commercial success through resource optimization. YOU? * Minimum qualification of CMIOSH or equivalent. * Proven track record in delivering exceptional H&S standards. * Strong leadership and team-building skills. * Ability to influence at all organizational levels. * Commercial acumen and adaptability to a fast-paced environment. * Operational excellence and technical expertise * Proactive approach to driving H&S sales and referrals. * Strong communication and management abilities P46270CCR1INDIRE

An exciting opportunity has arisen to join a growing business in a HR Coordinator role. This business is a leading HR Consultancy, who is looking for a motivated and enthusiastic team member who can combine professional HR and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. You will join them onsite five days a week in vibrant office in Dublin City. This is a permanent role that offers £30K - £35K + benefits. Job PurposeTo deliver and co-ordinate, telephone and written HR support to clients who have requested on-site consultancy support. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. Day-to-Day Responsibilities * Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with consultant support, explaining their options and responsibilities. * Review case files and draft on the client's behalf compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations, and consultations. * Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes. * Work positively with consultants to effectively manage their time and client expectations. * Create and maintain files, system logs and other administrative tasks. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role. * Customer service experience. * Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail. * Strongly focussed on delivering an excellent client experience at all stages. * A positive approach in a fast-moving, busy team environment. You will bring your can-do attitude, good coordination and communication skills and high level of attention to detail will lead to success in this role. This is a great opportunity for someone wants to grow within the business and gain HR exposure to progress in their HR career. Interviews will be one stage and will be onsite. The company offers 25 days holiday + bank holidays, birthday day off, pension plan and life insurance, and more.If you're ready to make the next step to join this global organisation, apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk 48896SKINDIRE

Wellbeing Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Key Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible * To take accurate information and record on the companies database * To effectively identify and manage risk in accordance with the company's "Risk Guidance Policy" * To act as online CBT mentor * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc * Work to and exceed individual and team goals as per the quality framework * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement * Aim to complete any outbound calls within agreed service level agreements * Demonstrate the ability to always provide excellent customer service What You Bring * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * To be a registered member of the BACP or equivalent * High level of computer literacy including telephony and CRM systems * Be able to work towards deadlines and demonstrate the ability to multitask * Great communication and customer service skills * Relevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday…

Part-time Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R17INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR6INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR5INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR4INDIRE

Wellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R16INDIRE