Ireland Jobs

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Contact Centre Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Contact Centre Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters…

Wellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R16INDIRE

This is a fantastic opportunity for a HR Consultant to join an experienced and professional consultancy team and will work in a fast paced and stimulating environment. The role will be varied and involve the provision of high quality HR support to clients. The successful candidate will require an exemplary understanding of HR employment law & best practice and will combine this with a commercial outlook and approach when supporting clients.You will contribute to achieve clients HRM's mission, through the provision of professional, high quality service delivery to clients in the areas of HR best practice and application of employment law. Day-to-Day Responsibilities * Provide specialist HR & Employment Law support to clients * Design and present effective HR solutions for a variety of clients within different industry sectors. * Lead complex workplace investigations, for example Dignity and Respect at Work, Disciplinary and Grievances for clients * Provide robust, pragmatic advice and guidance to clients on-site, via telephone, video conference or email in relation to HR issues * Build strong relationships within the current designated client base * Create new client relationships and promote HR & Employment Law expertise * Research current developments in Employment Law and HR practice * Research, prepare content and present seminars and training workshops on current HR topics * Contribute to the development of new compliance products and solutions * Work with key colleagues within the wider organisation to meet client needs * Work on site with clients to resolve HR issues and bridge gaps in their HR service or up skill HR teams in house in line with best practice and employment legislation * Draft written content and be a key HR contributor for our employment law publications * Review policies and procedures for clients and provide advice/guidance on required changes to ensure documentation is compliant with legislation * Any other duties as maybe required of the Consultancy Team What you Bring to the Team * Appropriate 3rd level degree programme in Human Resources / Employment Law, or equivalent experience * Minimum 3 years' experience in an HR role providing HR support to managers and/or the business * Experience providing advice on company policy and procedures * Excellent knowledge of Employment Law and its application in unionised and non unionised workplaces * Comprehensive knowledge of Human Resource developments in Ireland and Internationally * Understanding of the role of the third party industrial relations and employment institutions in Ireland * Highly Commercial * A flexible and adaptable individual with a constructive 'can do' attitude who is willing to contribute to the development of the business in order to maximise new business opportunities. * Ability to research and write HR compliance materials * Keen interest in current HR and employment law issues * Excellent communication skills (business English - verbal and written) * Strong administration skills * Good project management skills * Experience working effectively in a team environment * Computer Literate with experience using Windows * A self-starter, innovative and enthusiastic Essential Requirements of Successful…

HR Advisor (Employment Law Consultants)Portfolios are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution-based advice, either through email or call depending on client preference. This will be predominately calling advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) To be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the workplace is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your workload accordingly. * An organised self-starter * Ability to work…

A seasoned Production Planner role for a global Food Wholesaler in Belfast will be responsible for balancing supply and demand requirements to maintain stock levels with the Purchasing department, minimise waste, and meet customer orders on time. You will be involved in planning and scheduling production activities, managing raw material and finished goods inventory, and coordinating with cross-functional teams to ensure optimal production flow. Main Duties:Production Planning & SchedulingYou will develop and maintain detailed production schedules based on sales forecasts, customer orders, and inventory targets, and coordinate production plans to ensure that manufacturing processes align with demand requirements. You will use your collaborate skills working with Operation/Production Manager to optimising production, adjusting schedule and minimising downtime. You will track and adjust production schedules based on equipment maintenance needs, raw material availability, and workforce capacity, and meet the delivery demands of customers. Inventory and Stock Management SupportYou will monitor and work with the Purchasing dept to manage raw material, work-in-progress (WIP), and finished goods inventory levels to ensure continuity in production while avoiding overstock or shortages. You will ensure timely ordering of raw materials and implement stock rotation principles (FIFO/LIFO) to maintain inventory quality and minimise waste or product expiration, while carrying out regular stock audits and order within a timely manner. Demand Forecasting and AnalysisYou will work closely with the Sales and Marketing teams to review sales forecasts and analyse data to generate accurate production forecasts while identify trends, seasonal variations, and demand shifts to make informed production planning decisions. Process Improvement & Efficiency You will use your process improvement skills to identify and implement process improvements to streamline production planning and inventory management processes while developing and maintain Key Performance Indicators (KPIs) for production efficiency, on-time delivery, and inventory accuracy.You will participate in continuous improvement initiatives to optimise resource utilisation, reduce waste, and enhance production flow, while collaborating with the Production and Quality Assurance teams to minimise production bottlenecks and resolve operational challenges. Cross-Functional Collaboration Liaise with the Production, Purchasing, Technical, NPD and Logistics teams to ensure smooth coordination regarding production process, any changes in the production schedule, material shortages. Coordinate with the Quality Assurance/NPD team to ensure all products meet safety and quality standards before release. Data Management and Reporting You will use your attention to detail capabilities to maintain accurate records of production schedules, inventory levels, stock movements in the ERP or inventory management system, and prepare reports for the Production/Operations Manager and senior management. Track metrics related to production efficiency, inventory turnover, stockouts, and on-time delivery to identify areas for improvement.Your understanding of ERP/MRP systems and procedures, excellent analytical and communication skills, and understanding of production planning, inventory management in a food Manufactuing of FMCG will contribute your success in the role. If you feel you are ready to join this global food wholesaler to transform your career please apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk Start date for this position; 01/12/2024 48570SKR2INDIRE

Are you a Talent Acquisition Specialist or Recruiter with TA experience looking to take the next step in your career to become a Talent Acquisition Manager? Then this job is for youWant to be apart of a leading Global provider of HR and Health and Safety services who are growing excessively by supporting small businesses across Ireland? Based in Dublin city, you would be handling the full recruitment lifecycle and working closely with hiring managers to achieve business goals in this new standalone position. As Talent Acquistion Manager you will support all roles across Ireland in a fast-paced environment, most roles are one stage interview, and you will work closely with hiring managers regarding their hiring requirements and future pipelines. Your vibrant office is based in East Dublin and promotes open floor work model allows a sense of collaboration and operate a five-day onsite work model, this is non-negotiable. Free parking is provided and there are accessible public travel links. Day-to-Day Responsibilities * Talent Strategy & Business Partnership * Full-Cycle Recruitment * Requisition & Pipeline Management * Resourceful Talent Sourcing * Employer Branding/Recruitment Marketing * Have full responsibility for managing KPI's and SLA across the recruitment area with both internal and external parties. * Provide weekly, monthly, and quarterly updates on recruitment to Directors and Group. * Continuous Improvement If you're resilient, influential, adaptable and have a drive to join this new position and grow with the business please do not hesitate to apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk 48493SKR6INDIRE

This is a fantastic opportunity for a HR Consultant to join an experienced and professional consultancy team and will work in a fast paced and stimulating environment. The role will be varied and involve the provision of high quality HR support to clients. The successful candidate will require an exemplary understanding of HR employment law & best practice and will combine this with a commercial outlook and approach when supporting clients.You will contribute to achieve clients HRM's mission, through the provision of professional, high quality service delivery to clients in the areas of HR best practice and application of employment law. Day-to-Day Responsibilities * Provide specialist HR & Employment Law support to clients * Design and present effective HR solutions for a variety of clients within different industry sectors. * Lead complex workplace investigations, for example Dignity and Respect at Work, Disciplinary and Grievances for clients * Provide robust, pragmatic advice and guidance to clients on-site, via telephone, video conference or email in relation to HR issues * Build strong relationships within the current designated client base * Create new client relationships and promote HR & Employment Law expertise * Research current developments in Employment Law and HR practice * Research, prepare content and present seminars and training workshops on current HR topics * Contribute to the development of new compliance products and solutions * Work with key colleagues within the wider organisation to meet client needs * Work on site with clients to resolve HR issues and bridge gaps in their HR service or up skill HR teams in house in line with best practice and employment legislation * Draft written content and be a key HR contributor for our employment law publications * Review policies and procedures for clients and provide advice/guidance on required changes to ensure documentation is compliant with legislation * Any other duties as maybe required of the Consultancy Team What you Bring to the Team * Appropriate 3rd level degree programme in Human Resources / Employment Law, or equivalent experience * Minimum 3 years' experience in an HR role providing HR support to managers and/or the business * Experience providing advice on company policy and procedures * Excellent knowledge of Employment Law and its application in unionised and non unionised workplaces * Comprehensive knowledge of Human Resource developments in Ireland and Internationally * Understanding of the role of the third party industrial relations and employment institutions in Ireland * Highly Commercial * A flexible and adaptable individual with a constructive 'can do' attitude who is willing to contribute to the development of the business in order to maximise new business opportunities. * Ability to research and write HR compliance materials * Keen interest in current HR and employment law issues * Excellent communication skills (business English - verbal and written) * Strong administration skills * Good project management skills * Experience working effectively in a team environment * Computer Literate with experience using Windows * A self-starter, innovative and enthusiastic Essential Requirements of Successful…

HR Advisor (Employment Law Consultants)Portfolios are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution-based advice, either through email or call depending on client preference. This will be predominately calling advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) To be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the workplace is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your workload accordingly. * An organised self-starter * Ability to work…

Health and Safety Consultant Job Purpose If you are a Health & Safety professional based in Tipperary looking to move into the Consultancy space this opportunity is for you! As Health and Safety Consultant you will have a high level of technical knowledge and ability to build strong relationships clients and ideally you will be a chartered member of the Institution of Occupational Safety & Health, or equivalents. Applications from Graduate member of IOSH will also be considered. Main DutiesYou will undertake health and safety visit client premises for the purpose of carrying out agreed contractual work and will conduct yourself in a professional matter at all times including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. All health and safety visits to client's premises will be in accordance with departmental protocols and contract requirements, in particular where SLAs are in place. Your excellent client relationship skills will be vital for supporting the client through effective crisis management when required, when you advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services, and when liaising with the HSE, HSA and other Enforcing Authorities on behalf of clients when required to do so.You will provide practical solutions to clients when assisting them with accident or other special investigations as required and advise clients on matters of Health and Safety standards and best practice affecting their business. Your attention to detail and ability to prioritise workload and meet strict deadlines will support you when submitting any relevant reports or other such associated documents in accordance with client demand and department protocol, provide management reports as required and manage time effectively to provide an effective and efficient service to clients. You will work autonomously and as part of a team as you will attend company meetings, courses etc. when required to update and maintain professional skills/knowledge.Any other relevant duties as may be identified by your Line Manager.Your understanding of Health and Safety procedures, strong interpersonal skills and ideally be a member of the Institution of Occupational Safety & Health, or equivalents will contribute your success in the role.If you're ready to make the next step to join this global organisation apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk 48672SKR2INDIRE