Jobs
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Business Support Coordinator London Blackfriars - Full Time Office Based! 8:45- 5:15pmSalary: 25k Plus Excellent Benefits Package My client is seeking an experienced individual to join their team i to enable them to continue to meet their growth expectations and ensure that the business and different departments run efficiently. You will be required to support the Senior Leadership Team, along with all other departments whilst maintaining the upkeep of the office.My client provides resources, guidance and tools for Accountancy, Tax Compliance, HR and Health & Safety professionals via their online content platform. They provide a library of expert-written commentary, source materials, legislation and tools like calculators and templates to businesses ranging from sole Key Responsibilities will include but are not limited to: * To meet and greet all visitors to the business and always present a professional image. * Ensure that all wallboards display the correct information each day and gather requirements from the SLT for any changes required. * Work with the property management team to report faults and issues with any of the office equipment and facilities. * Maintain the overall presentation of the office ensuring that we present a professional image to all visitors to the floor. * Work closely with the Leadership team on your floor, assisting with their mailbox and calendars, plus ad hoc tasks, and reports. * File and scan all confidential correspondence in the appropriate folder. * Floor stock takes and order additional equipment when required. * Create agendas for meetings and minute take upon request. * Produce reports in the absence of any member of the business support team. * To provide various basic weekly, monthly, and ad hoc reports when required. * Undertaking other duties to ensure operational efficiency of the department. * Keep team distribution lists up to date along with team chat groups. * Ensure all meeting rooms are presentable and the meeting room bookings system is monitored and always controlled. * Managing people's movements in the absence of managers, example people leaving early and not logging their movements on Select HR * Ensure Select HR is up to date. * Ordering and stocking stationery and Printing paper * Drinks Fridges are full for Monthly TFI * Support with leaver and starter forms * Create and maintain new starter Spreadsheet * Making up new starter's swag / goody bags. * Ensure access passes are created. * Uploading interview notes to P Files. * Assisting in the sales career days / events. * Request incentive prizes from purchase ledger for your floor. Essential Skills and experience * Experience of working in an administration role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * To always maintain a professional and responsible attitude * Ability to work independently and maintain accurate records * Excellent communication and active listening skills * An ability to work under pressure and to deadlines Benefits: * Free Breakfast…
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Resolution Specialist£24,000 - £26,000 - Office based - Mon-FriHinckleyDo you have excellent communication skills and a desire to provide excellent customer service?Are you someone who enjoys working under pressure in a fast paced environment? Job OverviewOur client is looking for an enthusiastic Resolution Specialist to join as part of their client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. Accountable for our client's online reputation, managing online reviews in accordance with business processes. Day-to-Day Responsibilities * To be the key person for receiving member complaints and retention opportunities * To be the key person for responding to all online reviews for the business * To ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure * To ensure that all online reviews are dealt with efficiently and professionally to a high standard * To escalate any negative online reviews through the correct channels of the complaints process * To ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff * To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention * To understand all member databases and systems in order to adequately investigate and respond to the member * Accountability for obtaining a prompt response to member queries, service issues and requests to cancel * Review of member service issues in order to produce an effective handover where applicable to Credit Control * Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate * To liaise with the Business Development Manager regarding clarification of the members contracted service provision * To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines. * To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * Ability to work in a fast paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Apply now!! 47997EBINDHIN
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A food supplier client is looking for a payroll specialist who is ready to hit the ground running on their payroll team. They are looking for someone who is an experienced end to end payroller who has done monthly end to end. They are looking for an individual who has payroll experience but also a driven person who is ready to get the ground running with their next payroll position.Key Objectives: * End to end payroll * Starters and leavers Essential Requirements: * Senior Payroll experienceWhat we offer: * Flexible working hoursINDPAYN
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Senior Payroll Administrator Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: 47995JP Payroll
The main purpose of this role is to lead on the operation of the company's pension schemes and to co-ordinate employee and employer payments. You will be responsible for the administration of all pension payments and reporting requirements for LGPS and NHS pension schemes. You will also support with Expenses administration and oversee the administration of the company's death in service insurance and other employee benefits.Main Duties 1 To lead on the administration of the company personal pension scheme, which will include setting up new employees in line with auto enrolment deductions. To ensure compliance with the most recent Auto-Enrolment Legislation and liaise with the scheme actuary and Trustees in relation to the tri-annual actuarial valuation. 2 Monitor changes in employee job roles, hours and salary to satisfy conditions for Auto Enrolment. 3 To act as the main point of contact for all Pension Schemes. This includes LGPS and NHS schemes. 4 To manage the administration of all Pension Schemes transferring in or out under TUPE regulations and liaising with HR director and payroll manager to ensure pensions are set up for all new employees, including staff TUPE'd from other employers. 5 To liaise with new employers regarding any individuals due to TUPE and to ensure that the appropriate administration work is completed. 6 Maintain Public Sector Contracts and ensure Legislative changes are followed. Ensure Payments and reporting schedules are strictly adhered to. 7 To manage the general pension administration for all services in conjunction with external project administrators, advisors, actuaries and solicitors, providing ad-hoc data as required. 8 To be responsible for managing of the Life Assurance Scheme, providing data for the trustees where necessary. To liaise with beneficiaries of the scheme in a professional, sensitive manner. 9 To provide Employee Benefits data for the annual Life Assurance renewal process for all relevant policies via the insurance brokers. 10 Acting as liaison for employee claims within the benefits system and managing such claims to completion. 11 Working within a team and assisting other team members. To work closely with members of the payroll team and payroll manager to manage all pension-related enquiries including complaints, queries and retirement applications where applicable. 12 To use the iTrent payroll system to monitor ongoing cases and for payment of benefits. 13 Maintain the Scheme database information to ensure it is accurate and up to date. 14 To assist the Payroll Manager the management and reporting of P11 D's and PSA's. 15 Dealing confidently and positively with pension and tax related queries from pension scheme managers and other contacts. 16 Checking and authorising other team member's work and giving development support and mentoring to less experienced colleagues. 17 Work with technical colleagues on changes to legislation, regulation or systems affecting the scheme. 18 Provide 'on the job' training to administration staff as required in order to ensure a sufficient pool of trained resource. 19 Actively engage with employees nearing retirement to provide guidance and support leading up to retirement.General Duties: 1 To complete and…
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Our client, who is an expanding talent agency based in Northampton, are looking to bring aboard a Payroll Administrator on a 12-18-month contract. This role will be integral to ensuring the accuracy and efficiency of their payroll processes across their different clients. This role will be heavily involved in payroll processing, ensuring compliance with all relevant regulations and company policies. Key Responsibilities: * Process high volume payroll transactions accurately and efficiently for their multi-sited operations * Conduct regular payroll audits to ensure compliance and accuracy * Investigate and resolve payroll discrepancies and issues promptly The client is looking for a motivated, driven, and reliable payroll administrator who can hit the ground running. A culture fit is very important so you must have the hard-working nature to succeed and progress as this role has the opportunity to turn permanent due to continued growth! This role is offering an astounding benefits package which includes hybrid working along with your birthday off, a well-being day, and 4 social events per year! There is no time like the present, so get in touch now before it's too late! 47993TCSINDPAYS
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Telesales - No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION, MONTHLY BONUS AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the HR Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call or take calls from clients who have an immediate need for HR advice, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the HR Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our HR Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes. Free on site gym. Subsidised car parking INDMANJ
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OverviewWork as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47968CHRINDHIN
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Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service / Call Centre team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management…
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A Sole Payroll Specialist is currently being recruited for a superb business with a fabulous reputation.This role sits within HR and works as part of the HR & Benefits function. As the Sole Payroll Specialist, you will be responsible for: * Start to finish processing for c500 monthly employees * Administering all statutory deductions including SMP, SPP, SSP, PAYE N.I * HMRC submissions and reconciliations * Benefits administration * Monthly pension uploads * Resolving all payroll queries * Starter and leaver information * All year end activities This role can offer a hybrid working pattern, excellent benefits package and a great working environment.Interviewing now. INDPAYS47725GCR3